TYPES OF INFORMATION AND DATA WE COLLECT
We collect “Personal Information,” “Usage Data,” and “Telemetry Data.” Personal Information is information that can be used to identify, locate or contact you. It also includes other information about you that we combine with Personal Information, for instance, Usage Data may be tied to Personal Information. We collect Personal Information such as your name, phone number, username, mailing address, email address, and demographic information. Personal Information allows us to identify and to communicate with you.
Usage Data is information we may collect from the Website through technology. When you use and navigate our Website, we may collect additional information from you that may not by itself reasonably identify you as the source. Usage Data may include, but is not limited to, information regarding your computer, your IP address, the type of Internet browser you are using, the location from which you are visiting the website, the type of computer operating system you are using to access the Website, and the areas of the Website you visited and the actions you performed on the Website. We treat Usage Data as Personal Information when it is associated with Personal Information.
Telemetry Data is data generated by, collected by, or communicated by our products and services (“Products”). Our Products include, but are not limited to, beverage and food technologies such as dispensing and cooling equipment for beverages, point-of-purchase equipment for food and beverage services including refrigerated display cases, and food preparation and holding equipment. We collect Telemetry Data such as the quantity of drinks poured on certain dates and times. Telemetry Data analytics help us to understand customer interactions with our Products, intelligent temperature control and energy saving, and remote monitoring and diagnostics for repair, maintenance, and service purposes.
HOW WE COLLECT INFORMATION AND DATA
Directly From You. We may collect Personal Information directly from you when you provide such Personal Information to us voluntarily. We may ask you for Personal Information when you interact with us, such as when you contact us through the Website, create an account to access the Dashboard, or make a purchase we may ask for your mailing address, billing information, and email and annotate the appropriate store location of your purchase.
From Our Controlled Affiliates and Business Partners. When you purchase a Product, we may collect Personal Information from our affiliates, business partners, or third parties in order to complete your purchase. We may also collect Usage Data and Telemetry Data to compile analytics reports.
From our Products. We may collect Telemetry Data from our Products to enable our DMS remote monitoring system. Additionally, our Products may have a built-in camera that allows us to collect video analytics data. Video analytics enables us to monitor effectiveness of our Products. For example, a camera in a food preparation infrared toaster can monitor the status of the food ensuring that it is toasted until it achieves the ideal temperature and texture. Video analytics also allows us to recognize how many unique customers enjoy our Products and to generate product recommendations.
From Outside Sources. We may receive de-identified and other non-personal information from our affiliates and business partners and through various offline and online sources. We combine this outside data with the data we collect through our Products including Telemetry Data. Data aggregation assists with predictive analytics and strategic planning such as making inventory and service decisions. For example, we collect data on the weather which can help us predict the average consumption on particular days to ensure we have a sufficient stock of certain beverages to avoid service interruptions.
HOW WE USE INFORMATION AND DATA
We may use Personal Information and Telemetry Data for a variety of purposes, including:
§ Customer Service: to fulfill orders for products and services, and for other services related to your order, such as product delivery, or to directly contact you to respond to messages or inquiries that you submitted;
§ Product Support: to provide support, including monitoring and managing the health of your Products, to deliver updates and product improvements, and for diagnostics and repairs;
§ Marketing and Advertising: to provide you with communications and offers for products and services from us or our business partners, including offers based on your interests and personal and business characteristics.
§ Manage Our Everyday Business Needs: such as payment processing, order or contract fulfillment, analytics, fraud prevention, corporate governance, legal compliance, and analyze the effectiveness of our marketing activities.
HOW WE SHARE INFORMATION AND DATA
We may share Personal Information and Telemetry Data with our current of future affiliated companies (which means a parent company, any subsidiaries, joint ventures, or other companies under common control) and business partners who deploy our Products, which may use it for the purposes listed above. We may also share Personal Information and Telemetry Data with our service providers to fulfill the above purposes on our behalf. Our service providers receive from us only the specific information required for them to perform specific services on our behalf and they are not authorized to use or disclose your information except as necessary and agreed to perform those specific services for us.
We may share Personal Information and Telemetry Data with law enforcement or other government officials if it relates to a criminal investigation or alleged criminal activity. We may also disclose Personal Information or Telemetry Data if required or permitted to do so by law, for fraud protection and credit risk reduction purposes, or in the good-faith belief that such action is necessary to protect the safety of the Company, its employees, or a member of the public. We may also disclose Personal Information and Telemetry Data to comply with judicial proceeding, court order, subpoena, or legal process.
If we become involved in a transaction involving the sale of our assets, such as a merger or acquisition, we may disclose and/or transfer Personal Information and Telemetry Data as part of the transaction.
Please note that we may also disclose information and data that has been de-identified. For example, we may publish reports that contain aggregated and statistical data about our customers, consumers, and Products. These reports do not contain personally identifiable information.
We take reasonable measures to protect the information we collect through our Website and Products. In order to communicate Telemetry Data to the DMS Remote Monitoring System, our Products are connected to the Internet. Although our Products are built with security in the forefront of its design to protect against external intrusions, no method of transmission or safeguard is 100% immune from external intrusions. As a result, while we attempt to protect all information and data, we cannot ensure or warrant that Personal Information and Telemetry Data will be completely secure from misappropriation by hackers or from other nefarious or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network. We will notify you in the event we become aware of a security breach involving your personally identifiable information (as defined by the applicable state and federal laws) stored by or for us.
INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA
The European Union (EU) General Data Protection Regulation (GDPR) provides individuals in the European Economic Area with the following rights:
§ To access the personal data we maintain about you
§ To receive information about how we process your personal data
§ To correct your personal data
§ To have your personal data erased
§ To object to or restrict how we process your personal data
§ To request your personal data be transferred to a third party
§ To withdraw any consent you may have given us to process your personal data
If you have a Dashboard account, you may be able to log into your account to access and update certain information you provided to us. If you need assistance updating and deleting your Personal Information or to further exercise the above rights, please contact us at the information provided below. We will consider and process your request within a reasonable period of time. Please be aware under certain circumstances, the GDPR may limit your exercise of these rights.
California law provides that California residents have a right to request businesses to tell them how their personal information has been shared with third parties, if at all, for the third parties’ direct marketing purposes. To make such a request, please contact us at the contact information listed below.
LINKS TO OTHER WEBSITES
Our Website may contain links to other websites that are operated and maintained by third parties that are not under the control of or maintained by us. This Policy only addresses the use and disclosure of information and data by us. Other websites that may be accessible through our Website have their own privacy policies and practices. We are not responsible for such third party websites, and encourage you to carefully read the privacy policies and statements of those websites.
Our Website, Products and applications are not intended to collect Personal Information from children. If we discover that we have inadvertently collected information from a child under 13 years of age, we will promptly take all reasonable measures to delete such information from our systems.
DO NOT TRACK SIGNALS
Certain web browsers and other devices you may use to access the Website may permit you to indicate your preference that you do not wish to be “tracked” online. At this time, the Website does not respond to “Do Not Track” signals.
CHANGES AND UPDATES TO THIS POLICY
We may revise this Policy from time to time. If we revise the Policy, we will notify you by posting the updated Policy on the Website. You should periodically check the Website and this privacy page for updates.
Please contact us at the contact information listed below:
Marmon Foodservice Technologies
Attention: Cornelius DMS
101 Regency Drive
Glendale Heights, IL 60139